Welcome to the InsureBudget Help Center
We’ve collected answers to common questions about requesting quotes, how we work with licensed insurance professionals, your privacy choices, and how to get support. If you can’t find what you need, reach us at info@insurebudget.com.
1) Getting Started
What is InsureBudget?
InsureBudget is a marketing and comparison platform. We connect U.S. adults (18+) with licensed insurance agents/brokers and providers who can offer quotes and information. We are not an insurer and do not issue policies or make underwriting decisions.
What types of insurance do you cover?
Common categories include health, life, Medicare, auto, home, renters, and final expense. Availability varies by state and provider.
Is there a fee to use InsureBudget?
No. Using our site to request quotes is free for consumers.
Who can use InsureBudget?
U.S. citizens and lawful permanent residents aged 18+.
2) Requesting Quotes
How do I request a quote?
- Complete the quote form with basic details (contact info, location, coverage type).
- Review consent notices and submit.
- We match you with licensed partners who may contact you to provide quotes or ask clarifying questions.
How long does it take to get responses?
Most users hear back from a partner within 1 business day (often sooner). Timing can vary by product, time of day, and state.
Do I have to buy anything?
No. Getting matched and reviewing quotes is obligation-free.
Will you run a credit check?
InsureBudget does not run credit checks. Some providers may perform their own assessments. They’ll inform you if a hard check is required.
What if I entered something incorrectly?
Email info@insurebudget.com with the subject “Update My Info” and include: full name, phone, and the correction you need.
3) Working With Agents & Providers
How does the matching work?
We use the details you share to connect you to one or more licensed agents/brokers/providers who are active in your state and relevant to your requested coverage.
Do you endorse specific companies or policies?
No. We do not recommend or endorse any specific provider or product. Final terms and pricing come directly from licensed providers.
Can multiple providers contact me?
Yes. You may hear from more than one agent/provider so you can compare options.
4) Consent, Calls & Texts (TCPA)
Why am I being contacted by phone or text?
By submitting our form, you may consent to be contacted by InsureBudget and our marketing/insurance partners via phone, SMS, email, or prerecorded messages, which may use automated dialing systems. Consent is not a condition of purchase.
How do I opt out of texts or calls?
- Texts: Reply STOP to end messages from that sender.
- Emails: Click unsubscribe in the footer.
- Phone calls: Ask the caller to place you on their Do-Not-Call
You can also email info@insurebudget.com with the subject “Opt-Out” and include your phone and email.
What if I keep receiving messages after opting out?
Sometimes multiple partners may contact you. Reply STOP to each sender and email us with the numbers/emails involved so we can investigate.
5) Privacy & Data Choices
What information do you collect and why?
We collect the info you submit (name, contact, location, preferences) to match you with licensed providers, plus standard technical data (IP, device/browser) to operate and secure the site. See our Privacy Policy for full details.
Do you sell or share my information?
We share your information with partners to fulfill your quote request. Your Privacy Policy will explain your rights and choices, including “opt-out” options where applicable.
How do I access, correct, or delete my data?
Email privacy@insurebudget.com (or info@insurebudget.com if you prefer) with the subject “Privacy Request” and tell us whether you want to access, correct, or delete. We’ll verify your identity and respond consistent with applicable laws (e.g., CCPA/CPRA for California residents).
How do I opt out of sale/sharing (CCPA/CPRA)?
Use our Do Not Sell or Share My Personal Information link (if available on your footer) or email privacy@insurebudget.com with the subject “CCPA Opt-Out” and include your name, phone, and email.
How long do you retain my information?
We keep data as needed for matching, compliance, dispute resolution, and security, then delete or de-identify per our retention schedule.
6) Security
How do you protect my information?
We use administrative, technical, and physical safeguards, including encryption in transit (HTTPS) and access controls. No online method is 100% secure, but we follow industry-standard practices and monitor for abuse.
How can I stay safe?
- Don’t share SSNs or payment info via email.
- Verify the agent/company identity before sharing sensitive details.
- Report suspicious activity to security@insurebudget.com.
7) Troubleshooting
I didn’t get a confirmation or any calls. What now?
- Check your spam folder for our confirmation.
- Ensure your phone isn’t set to silence unknown callers.
- Re-submit the form or email info@insurebudget.com with the subject “No Response”.
The form won’t submit / page errors.
- Refresh the page and try again.
- Clear browser cache or try a different browser/device.
- Disable VPN/ad-block temporarily.
- If it persists, email support@insurebudget.com with a screenshot and timestamp.
8) Account & Communications
Can I create an account?
If account features are offered, you can request access/reset help by emailing support@insurebudget.com.
How do I change my communication preferences?
Use the unsubscribe link in emails, reply STOP to texts, or email info@insurebudget.com with the subject “Update Preferences.”
9) Cookies & Tracking
Do you use cookies?
Yes. We use essential cookies for site functionality and analytics/advertising cookies to improve experiences and measure performance. Manage preferences via our Cookie Settings banner (if available) or your browser settings.
10) Accessibility
Accessibility statement
We aim to meet WCAG 2.1 AA standards. If you encounter barriers, email accessibility@insurebudget.com with the page URL, assistive tech used, and a brief description. We’ll work to provide the content in an accessible format.
Language assistance
If you need help in a language other than English, email info@insurebudget.com with your preferred language and we’ll do our best to assist.
11) Legal & Compliance
Not insurance, tax, or legal advice
Content on our Site is for informational purposes only. For advice specific to your situation, speak with a licensed professional.
Arbitration & class action waiver
Dispute resolution terms appear in our Terms & Conditions and include binding arbitration and a waiver of class/representative actions.
State availability
Products and features may not be available in all states. Eligibility and underwriting are determined by licensed providers.
12) Mobile (SMS) Program (If Enabled)
What am I opting into?
If you opt in to receive texts, you agree to receive recurring messages about quotes, reminders, and offers. Message & data rates may apply. Consent is not required to make a purchase.
How do I get help or stop messages?
- Text HELP for assistance.
- Text STOP to end messages.
- Or email support@insurebudget.com.
Message frequency
Varies by program; typically no more than 10 msgs/month.
Carrier disclosure
Carriers are not liable for delayed or undelivered messages.
13) Vendor & Partner Questions
How do I become a partner?
Email partners@insurebudget.com with your company name, states of operation, lines of business, and NPN/license details (if applicable).
How do I report an issue with a partner?
Email compliance@insurebudget.com with the partner name, date/time, and details (screenshots welcome). We take compliance seriously and will investigate.
14) Escalations & Complaints
I have a complaint—what’s the process?
- Email complaints@insurebudget.com with your full name, phone, email, and a description of the issue.
- We’ll acknowledge within 2 business days and aim to resolve within 10 business days.
- If the issue involves a provider, we may connect you directly with their compliance team for resolution.
15) Contact Us
General Support: info@insurebudget.com
Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern (excluding U.S. holidays)
Typical response time: Within 1 business day
